Returns and Exchanges
Thank you for purchasing from Out West Officials Gear and Apparel!
We are sorry to hear that your item(s) haven't worked out. We will happily exchange or return the items you have purchased per our policy below. Please see return eligibility below. If you have any questions please reach out!
At this time, Out West Officials does not have an exchange program. We will gladly return your product(s) based on the policy below, and you may re-order the correct products with www.outwestofficials.com. This allows you to order your products right away so that you receive them quickly. We then will return and refund your order (based on the below policy) when received. Thank you for your business!
Items eligible for return prior to 15 days post delivery date.
To return any Items after 15 days post delivery date:
To return any Items after 30 days post delivery date:
All items returned after this time period will not be accepted. Items that are out of season or cannot be resold due to missing tags, packaging, or having been worn/washed will not be accepted and will be returned to the purchaser at their cost.
**Any items considered "Custom", promotional, or any logo apparel for Out West Officials branding will be considered FINAL SALE. No returns or exchange available on these items. Custom refers to any conference or association logo'd items that are not REGULARLY stocked by Out West Officials.
**Any items marked "Sale" or "Outlet" or "Clearance" will be considered FINAL SALE and will not be eligible for return or exchange.
**Any Items that are considered "hygeneic" such as, but not limited to, compression apparel, cups, jock supporters, briefs, supportive briefs, etc. are not returnable, and are considered "Final Purchase". If special arrangements need to be made for these products, please email firstname.lastname@example.org or use our "Contact Us" page.
**Any order that no longer qualifies for FREE SHIPPING due to the remaining order balance after items are refunded, a shipping fee will be deducted from the refund to cover the original shipping cost.
-To receive your return shipping label-
Please email email@example.com and we will provide you with an authorization number and a link to complete the return label.