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    Returns and Exchanges

    Thank you for purchasing from Out West Officials Gear and Apparel!

    We are sorry to hear that your item(s) haven't worked out. We will happily return the items you have purchased per our policy below. If you have any questions please reach out!

    EXCHANGES

    At this time, Out West Officials does not have an exchange program. We will gladly return your product(s) based on the policy below, and you may re-order the correct products with www.outwestofficials.com. This allows you to order your products right away so that you receive them quickly. We then will return and refund your order (based on the below policy) when received. Thank you for your business!

    RETURNS

    Send all Returns to:

    Out West Officials Gear and Apparel
    C/O Returns Department
    3908 S Cray Acres Dr
    Heber City, Utah 84032

     

    Items eligible for return prior to 15 days post delivery date.

    Item(s)** must be unwashed-unworn-with tags and original packaging in order for us to accept the item(s) returned. Out West Officials reserves the right to refuse returns that have not met these conditions.
    Item(s)** must be returned within 15 days from the confirmed delivery date in which the order was originally received.  It is suggested that you use the original box/packaging that it arrived in, but we will accept a shipment in another packaging as long as it doesn't jeopardize the condition of the product.
    Returns are only paid for within the contiguous United States. We will not cover any costs for return to Hawaii, Alaska, or other countries.  We also will not cover the cost of return if you purchased the item pick-up or from a Clinic which we had attended. If you received Free Shipping as part of our $75 Free Shipping, we will not cover the cost of the Return Label. That will be provided by customer at customer's expense.
     In the event the total spent after the return is issued drops below free shipping qualified, including the return of an entire order, the cost of shipping will be subtracted from the refund issued at the current rate.

    To return any Items after 15 days post delivery date:

    Buyer will cover the shipping cost of the item back to Out West Officials Gear and Apparel. Only Store credit will be given.
    Item(s) must be unwashed-unworn-with tags and original packaging in order for us to accept the item. (That means any item worn other than to simply try it on will not be accepted. This item will be returned to the purchaser at their cost.

    To return any Items after 30 days post delivery date:

    All items returned after this time period will not be accepted. Items that are out of season or cannot be resold due to missing tags, packaging, or having been worn/washed will not be accepted and will be returned to the purchaser at their cost.

    **Any items considered "Custom", promotional, or any logo apparel for Out West Officials branding will be considered FINAL SALE. No returns or exchange available on these items. Custom also refers to any conference or association logo'd items offered by Out West Officials.

    **Any items marked "Sale" or "Outlet" or "Clearance" will be considered FINAL SALE and will not be eligible for return or exchange.

    **Any Items that are considered "hygienic" such as, but not limited to, compression apparel, cups, jock supporters, briefs, supportive briefs, etc. are not returnable, and are considered "Final Purchase". If special arrangements need to be made for these products, please email outwestofficials@gmail.com or use our "Contact Us" page.

    **Any order that no longer qualifies for FREE SHIPPING due to the remaining order balance after items are refunded, a shipping fee will be deducted from the refund to cover the original shipping cost. 

    We appreciate your business and hope that you enjoy your products!